We are taken care of youre privacy

General Data Protection Regulation (GDPR).
1. Data controller
Moulin du Clapier
Website: moulinduclapier.com
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Address: 1835 Avenue de La Voie Romain, 24420 Sorges et Ligueux en Perigord

2. What data do we collect?
When you make a booking or contact us, we may process the following data:
First name and surname
Address
Email address
Telephone number
Arrival and departure dates
Chosen accommodation
Number of guests
Any comments regarding the booking
IP address (collected automatically via the website)
Technical data such as browser language and session data.
We only request data that is necessary for your booking or for us to provide our services.

3. Why do we process your data?
We use your data for:
processing your booking;
answering enquiries;
sending booking confirmations;
issuing invoices;
complying with legal obligations (such as tax records);
improving the functioning of our website.

4. On what legal basis?
We process personal data on the basis of:
the performance of a contract (your booking);
legal obligations;
our legitimate interest (for example, website security);
consent, where this is required by law.

5. Payments
Payments are made by bank transfer. We do not store full bank card details.

6. Who do we share data with?
We never sell your data.
Your data may be processed by:
our web hosting provider;
Joomla and the Solidres booking software;
our accountant (for administrative purposes);
government authorities where we are legally obliged to do so.

7. Retention period
We do not retain personal data for longer than is necessary.
We retain booking and invoicing data in accordance with the French statutory retention obligation (usually 10 years);
we retain contact enquiries for as long as is necessary to process them.

8. Cookies
Our website uses functional cookies that are necessary for the website to function.
These may include, amongst others:
a session cookie for Joomla;
a language cookie for the selected language;
technical cookies for the booking system.
Should we use additional cookies in the future (for example, analytical or marketing cookies), we will seek your consent where necessary.

9. Google Maps
Google Maps may be used on our website to display our location. In doing so, Google may process technical data, such as your IP address. Google’s privacy policy applies in this regard.

10. Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse or unauthorised access.

11. Your rights
You have the right to:
access your data;
have data corrected;
have data erased (to the extent permitted by law);
object to certain processing activities;
receive a copy of your data.
To do so, please contact us via the email address given above.

12. Complaints
If you are not satisfied with how we handle your personal data, you may lodge a complaint with the relevant data protection authority.